HeyPro

Privacy Policy

Last updated: May 2026

1. Who We Are

HeyPro (heypro.co.uk) is a UK-based professional services marketplace. References to "we", "us", or "our" in this policy refer to HeyPro. We are the data controller for personal data collected through this platform.

2. Data We Collect

We collect the following categories of personal data:

  • Contact details: name, email address, phone number.
  • Profile information: specialty, location, portfolio images, bio.
  • Usage data: pages visited, time spent, referring website, IP address.
  • Communications: messages sent through contact or brief forms.
  • Technical data: browser type, device type, approximate location from IP.

3. How We Use Your Data

We use your personal data to:

  • Match clients with suitable professionals.
  • Respond to enquiries and support requests.
  • Send service-related communications (not marketing, unless you opt in).
  • Improve and operate the platform.
  • Comply with legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases: contractual necessity (to provide the service you requested); legitimate interests (platform security and fraud prevention); legal obligation; and consent where applicable (for optional communications).

5. Cookies and Tracking

We use essential cookies to operate the platform (such as session management). We may also use analytics tools to understand how the platform is used. By continuing to use the platform you consent to essential cookie use. You can disable non-essential cookies via your browser settings.

6. Data Sharing

We do not sell your personal data. We may share data with trusted service providers (hosting, payment processing, analytics) who are bound by data processing agreements. We may disclose data where required by law or to protect the rights, property, or safety of users or the public.

7. Data Retention

We retain personal data for as long as necessary to provide the service and meet legal obligations. Account data is retained for the duration of your account. Lead and enquiry data is retained for up to 3 years. You may request deletion at any time.

8. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate data.
  • Request erasure ("right to be forgotten").
  • Object to or restrict processing.
  • Data portability.
  • Lodge a complaint with the ICO (ico.org.uk).

To exercise any of these rights, contact us via the contact page.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, or destruction. All data is transmitted over HTTPS.

10. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by email or by a notice on the platform. Your continued use of the platform following any changes constitutes acceptance of the updated policy.

11. Contact

For any privacy-related queries or to exercise your rights, please contact us via the contact page.